Terms of Use

1. The service

PetBorder provides an online platform that generates personalised pet travel compliance timelines based on DAFF rules, helps pet owners track their progress through the import/export process, and connects users with pet transport agencies and relevant resources.

We offer both free and paid tiers:

• Free: generate up to 5 timelines per day (rate limited by IP address)
• Document pack ($49 AUD): one-time purchase for a downloadable PDF compliance pack
• Subscription ($9.90 AUD/month): save timelines, progress tracking, deadline reminders, and priority access to new features
• Agency/white-label plans: subject to a separate B2B agreement

2. Accuracy of information

We work hard to keep our DAFF compliance information accurate and current. Our knowledge base is reviewed regularly and includes source URLs and last-verified dates for each rule. However:

• DAFF regulations can change without notice — sometimes with immediate effect
• Country group classifications may be updated by DAFF at any time
• Quarantine fees, permit costs, and processing times are estimates only
• Our AI-generated step descriptions are based on rules we provide — they are not a substitute for reading the official DAFF documentation
• We cannot guarantee that any timeline is complete, accurate, or applicable to your specific circumstances

Always verify your specific requirements with DAFF at agriculture.gov.au before making any bookings.

3. Your account

• You must be at least 16 years old to create an account
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must provide accurate information when creating your account
• You may not create accounts for the purpose of circumventing rate limits
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Payments and refunds

Document pack ($49 AUD — one-time)

Payment is processed by Stripe. Due to the digital nature of the product, the document pack is non-refundable once downloaded. If you have not yet downloaded your pack and experience a technical issue, contact us within 7 days for a full refund.

Subscription ($9.90 AUD/month)

• Billed monthly. You may cancel at any time from your account settings
• Cancellation takes effect at the end of the current billing period — you retain access until then
• No refunds for partial months
• We reserve the right to change subscription pricing with 30 days' notice to existing subscribers

Failed payments

If a subscription payment fails, we will retry automatically. After repeated failures, your subscription will be downgraded to the free tier. You will not lose your saved data.

5. Acceptable use

You agree not to:

• Use PetBorder for any unlawful purpose or in violation of any applicable law
• Attempt to circumvent rate limits by using multiple IP addresses, VPNs, or creating multiple accounts
• Scrape, crawl, or systematically extract data from PetBorder without prior written permission
• Reverse engineer, decompile, or attempt to extract source code from PetBorder
• Use PetBorder to provide professional advice to third parties without disclosing that the information comes from an automated planning tool
• Submit false, misleading, or fraudulent information
• Interfere with or disrupt the service or its servers
• Attempt to gain unauthorised access to other users' accounts or data

6. Intellectual property

The PetBorder platform, including its design, code, branding, and content, is owned by PetBorder and protected by Australian and international intellectual property laws.

Your generated timelines are yours — you own the output. You may share, print, and use your timelines for your own personal pet import/export purposes.

You may not reproduce, redistribute, or commercially exploit PetBorder's content, branding, or platform without our written permission.

7. Third-party links and services

PetBorder links to third-party websites including DAFF, pet transport agencies, approved laboratories, and other resources. These links are provided for your convenience only.

We do not endorse, control, or take responsibility for the content, accuracy, or practices of any third-party website. Referral links to pet transport agencies may generate commission for PetBorder — this does not affect our editorial recommendations, which are based on public information.

8. Limitation of liability

To the maximum extent permitted by law:

• PetBorder is provided "as is" without warranties of any kind, express or implied
• We do not warrant that the service will be uninterrupted, error-free, or that the information provided is complete or accurate
• We are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of PetBorder, including but not limited to: costs incurred from incorrect or out-of-date compliance information, costs of quarantine, permits, veterinary fees, or delayed or refused pet imports
• Our total liability to you for any claim arising from use of PetBorder shall not exceed the total amount paid by you to PetBorder in the 12 months preceding the claim

Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

9. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law (ACL) that cannot be excluded by agreement. If the ACL applies to your use of PetBorder, you may have statutory guarantees that we cannot contract out of.

10. Governing law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising from these Terms or your use of PetBorder.

11. Termination

You may stop using PetBorder at any time and delete your account via your account settings.

We may suspend or terminate your access to PetBorder at any time if we reasonably believe you have violated these Terms, with or without notice. Paid subscriptions will be refunded on a pro-rata basis if we terminate your account without cause.

12. Changes to these Terms

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of PetBorder after changes take effect constitutes acceptance of the updated Terms.

13. Contact us

For questions about these Terms, contact us at legal@petborder.com or via our contact form.